Frequently Asked Questions
Opening a new account
Accessing your Safe Deposit Box
Renewals & Cancellations
Here is a brief summary:
Main section: You are leasing a given locker number for a specific period of days/years for a stated rental charge. If you renew the lease upon expiry, this agreement will also get renewed automatically.
Clause 1: You have the right to access your locker at all times during normal working hours, other than a holiday or other emergency.
Clause 2: You can allow up to 2 other people to access your locker.
Clause 3: You have to give a security deposit of a given amount which will be refunded when you cancel your lease agreement, provided you don’t have any outstanding charges and return both keys.
Clause 4: You agree to not use the locker for storing any illegal/harmful/perishable items, and in the case where we have a reason to doubt this or there is an official court order, you will allow us access to inspect the contents and accept full responsibility if you have violated the terms. Of course, we will always try to contact you first before taking any action.
Clause 5: You are the only person who has been given the keys to your locker, and we confirm that we do not retain any copies. As such, neither do we have direct access nor can we be held responsible for the contents of your locker, as we do not know what they are. You have not given us anything for safekeeping, you are only renting the locker space from us, so we cannot be held liable for it.
Clause 6: In case you have caused any loss or damage to the keys or locker, you will be held responsible for the costs.
Clause 7: You agree to take care of the locker as your own property, and shall allow inspection if necessary.
Clause 8: If you end the lease early or violate the contract, you will not get any refund for the unused part of the term. If we terminate the lease for any other reason, you will receive a refund on the unused portion. If you do not have any outstanding dues, you will receive the security deposit in full.
Clause 9: When your lease has expired and you have not paid the renewal fees, we will deny you access to your locker. You will be charged the rental fee for the overdue period plus a late penalty of 5% of the rental per every 30 days that you are late. For a 90-day lease, if your account is 60 days overdue OR for a 1-year lease if your account is 180 days overdue, we have the right to forcibly gain access to your locker, clear the contents, and attempt to recover your outstanding balance by disposing off your assets. We cannot be held liable for any such action.
Clause 10: In case you are incapacitated, disappear, or die, CB Lockers has the right to protect you by preventing access to your locker. If you are the sole operator of your locker, your surviving relative must produce legal evidence that they have been given control of your estate in order to gain access.
Clause 11: If you violate the terms of the contract or there is a court order, you will be given 30 days to clear the contents and return the locker to us, or else we will proceed as per clause 9.
Clause 12: If we need to relocate your locker, we will give you at least 30 days prior notice. If you do not agree, we will refund you the unused portion of your rental term.
Clause 13: We will use e-mail as our default method of communication, unless you have specified otherwise. It is your responsibility to inform us of any change in contact information.
Clause 14: We will try our best to keep your information private and confidential. However, we will have to cooperate with any law/government agency if required by the law.
Clause 15: If you violate this contract, you are responsible for any related damages/costs incurred by us.
Clause 16: Although we do our best to provide the highest level of protection, we cannot be held responsible for acts of Nature, acts of God, or other disasters such as fire, riots, terrorism, armed robbery, or any other acts beyond our reasonable contract.
Clause 17: If we amend any of the terms of this agreement, we will give you at least 30 days’ written notice.
Clause 18: If there is a 3rd party at fault, we cannot be held responsible and such a matter must be pursued directly with them.
Clause 19: You confirm the amount paid upon signing this lease and accept the receipt of 2 keys for which we have not retained any copies.
- Valid passport or Thai ID/drivers’ license
- Company Registration Certificate issued within the last 3 months
- Company Tax Registration (PP 20)
- Power of Attorney letter authorizing the operation of locker signed by the director(s), including copy of director’s passport / Thai ID, and copy of Power of Attorney’s passport / Thai ID
- Valid passport or Thai ID/drivers’ license of the Lessee
- Valid passport or Thai ID/drivers’ license of the Power of Attorney
- Copy of death certificate of Lessee
- Copy of court Letter of Administration / Appointment of Executor of the Estate
- Copy of court Letter of Case Termination
- Copy of Will/Testament (if applicable)
- Passport copies of
- Deceased (Lessee)
- Executor of Estate
- *All copies must be shown along with the originals. If not from Thailand, the documents above must be translated, certified, and deemed valid in a Thai court of law.